Something Is Failing
The first is a pump that has started making a noise it did not make last year, or a heater that lights and then cuts out, or a system that will not hold pressure. Something is failing and it is not obvious what.
Openings and closings, equipment repair and replacement, custom safety covers, automation and variable speed pumps — for in-ground pools in Twinsburg, Solon, Hudson, Chagrin Falls and the Route 91 corridor. Family-owned since 2012.
M & G Pools services in-ground pools exclusively. We do not service, repair or supply equipment for above-ground pools, and we do not service hot tubs or spas.
M & G Pools services, repairs and replaces equipment on in-ground pools across the eastern suburbs of Cleveland and the Route 91 corridor. The work splits into four things: seasonal openings and closings, equipment repair and replacement, custom safety covers, and chemical and equipment checks through the season. We are a service company — we do not build pools, and we do not service above-ground pools, hot tubs or spas.
That last point saves everyone a phone call. If you have an in-ground pool and something on it has stopped working, or the season is turning, you are in the right place.
The first is a pump that has started making a noise it did not make last year, or a heater that lights and then cuts out, or a system that will not hold pressure. Something is failing and it is not obvious what.
The second is seasonal, and it is the one people leave too long. A pool that was not properly winterized is a pool with water sitting in a line somewhere, and water sitting in a line through a Northeast Ohio February is how a cracked pump housing or a split heater exchanger happens. The repair costs considerably more than the closing did.
Both calls are the same underlying problem: a pool is a system of pumps, filters, heaters, plumbing and controls, and when one part drifts out of spec the symptom often shows up somewhere else entirely.
Most pool company websites will tell you they do openings and closings without ever saying what that means. Here is the itemised scope, in the order the work happens.
$495Starting, + chemsChemicals are billed separately. The customer is responsible for having the water up to the appropriate level before we arrive — a pump that runs dry is a pump that fails, so this one matters.
See the service
$495Starting, + chemsChemicals are billed separately here too.
See the service
$72Per visit, + chemsWeekly and biweekly schedules are available. Every customer gets a sheet after each visit recording what was tested, what was done, and anything we noticed.
See the serviceOne thing to be clear about: this is a chemistry and equipment service. We do not vacuum, brush or skim pools as a standalone weekly service. If you are looking for a pool cleaner, we are not it — and we would rather say so now.
This is the question people actually want answered, and most pages dodge it with an age rule of thumb.
We do not use one. Depending on its age and condition a pool heater may be worth repairing or may need replacing, and the honest answer is that you cannot tell from the outside. So we run a diagnostic on the unit first and decide from what it tells us.
A service call covers up to the first hour of diagnosis or repair. Where a repair will hold, we repair. Where the diagnostic says the unit is done, we say that instead of selling you a repair twice.
The sound of vapour bubbles collapsing against the impeller, usually meaning it is starved of water rather than failing on its own. Fix the restriction and the pump often has years left.
Frequently a pressure or flow fault upstream, not the heater. Replacing the heater would not have fixed it.
A seal that has gone, or a fitting that has lost its bond (the mechanical and electrical continuity between components).
This is where water chemistry history matters, and it is the part a service record makes visible.
We install custom safety covers only, made by Merlin and GLI. Not stock covers, and not standard sizes off a shelf.
A custom cover is measured to your pool and its surround, and then racked and anchored to the deck so it carries load properly. That is the whole point of a safety cover as opposed to a winter tarp, and it is why the fit has to be right. If you are pricing a standard-size cover from a retailer, that is a different product and we are not the people to sell it to you.
We also repair and replace existing safety covers.
Pumps, filters, heaters, liners, automation and salt chlorine generators. We service, repair and replace equipment from these manufacturers.
And on the commercial side: BECS, Stenner, Blue-White and Chemtrol controllers and feeders.
Single-speed pool pumps can no longer be sold new for most in-ground applications under federal efficiency rules, so a failed single-speed pump is usually a variable speed pump replacement decision rather than a like-for-like swap. That changes the maths, and it is better to know before the pump fails.
What comes off the van for a diagnostic visit.
About three quarters of our work is residential and a quarter is commercial. Commercial pools sit under a different regime — public pool licensing and inspection in Ohio is handled by the local health district, so a commercial pool in Solon answers to the Cuyahoga County Board of Health while one in Aurora answers to the Portage County Health District. We work across five of them.
“M&G has serviced our in ground pool for the past 10+ years. Seasonal opening & closing, replacing heaters, pumps and a number of aggravating repairs that Matt & his crew have handled correctly at a fair price. Recommend highly.”
Tell us what it is doing and we will tell you what we think it is.
We serve the eastern suburbs of Cleveland and the Route 91 corridor.
There is no mile radius on that list, because it varies by service type and time of year — safety cover work travels further than a weekly chemical check, particularly out of season. If your town is on the list, we work there. If it is not, ask.
We have been family-owned and operated since 2012, and Matt has been in the pool trade for more than thirty years. Between the crew there is over fifty years of experience on the water.
A pool is one system, so a fault in one part surfaces as a symptom somewhere else — and the symptom is usually the misleading bit. A technician who has met that pattern before finds the cause on the first visit. One who has not changes parts until the symptom goes away, which is how a single job becomes three.
Products we install carry the full manufacturer’s warranty, which varies by manufacturer and generally runs between one and three years. We do not offer a separate workmanship guarantee, and nothing on this site should be read as one.
Seven field technicians, and more than 50 years between them.
No. M & G Pools services in-ground pools exclusively. We do not service, repair or supply equipment for above-ground pools, and we do not service hot tubs or spas.
No — we are a service company. We service, repair and replace equipment on existing in-ground pools, install custom safety covers, and handle seasonal openings and closings. We do not do new pool construction.
Openings and closings start at $495 plus chemicals. The itemised scope for each is listed above, so you can see what that figure covers.
No. Our chemical and equipment checks cover water chemistry, basket emptying, filter backwashing and an equipment operation check, starting at $72 per visit plus chemicals. We do not vacuum, brush or skim pools as a standalone service. Netting and vacuuming to waste are included inside an opening or closing package.
We recommend early to mid April for opening, to prevent algae growth and get any problems resolved before the heavy part of the season. Most people start closing after Labor Day, though we have customers who leave their pools open into November.
Depending on its age and condition it may need replacing, but it is best to run a diagnostic first to determine whether repairing or replacing is the right call. A service call is $150 and covers up to the first hour of diagnosis or repair.
Twinsburg, Solon, Hudson, Chagrin Falls, Pepper Pike, Gates Mills, Moreland Hills, Beachwood, Orange Village, Bratenahl, Cleveland, Aurora, Macedonia, Stow, Bainbridge, Bath Township and Waite Hill. We do not publish a mile radius because reach varies by service type and season.
Hayward, Pentair, Raypak, Jandy, Sta-Rite, Fluidra and Zodiac on the residential side, plus BECS, Stenner, Blue-White and Chemtrol controllers and feeders on commercial systems. We service, repair and replace equipment from all of them.
Tell us what the pool is doing. We will tell you what we think it is, and what it takes to put it right.